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Frequently Asked Questions about
Vonage Phone Service
You Ask - Vonage-FAQ.com Answers
Here are frequently asked questions in regards of VoIP service from Vonage:
- What are the pre-requirements for Vonage service?
- Besides phone adapter, is there any other hardware needed for Vonage service?
- Does Vonage provide Internet service?
- Do I have to keep my local phone service provider?
- Can I use my existing regular phone device with Vonage service?
- Does my computer have to be ON all the time?
- Can I use Vonage service while I travel?
- Can multiple phones be used with Vonage service?
- What kind of Internet connection I need in order to use Vonage Service?
- Do I have to sign a contract in order to start using Vonage service?
- Does Vonage offer a Money Back Guarantee?
- Is Vonage like a cell phone, can you use it out side of your home?
- How much I can save with Vonage phone service?
- Which payment methods are accepted by Vonage?
- How Vonage billing works?
What are the pre-requirements for Vonage service?
In order to accommodate Vonage phone service, you need the following:
- A high-speed (broadband) Internet connection such as Cable or DSL
- A US billing and shipping address
- A Vonage Phone Adapter. You may also choose from several types of phone adapters that Vonage offers, which will be shipped directly to you, or you may purchase a Vonage-enabled adapter directly from a retailer
- Any touch-tone phone, corded or cordless
Besides phone adapter, is there any other hardware needed for Vonage service?
No. All you need is a high-speed Internet connection and your telephone.
Does Vonage provide Internet service?
No. Vonage provides VoIP phone service only. You can check for high-speed Internet service availability in your area by querying Google for high speed internet service.
Do I have to keep my local phone service provider?
No. With Vonage, you get local and long distance phone service, plus many additional free features. Learn more about Vonage plans and features.
Can I use my existing regular phone device with Vonage service?
Yes. Once you subscribe with Vonage, you will get your free phone adapter that allows you to use your regular phone device.
Does my computer have to be ON all the time?
No. Vonage phone service utilizes your Internet connection only, not the computer.
Can I use Vonage service while I travel?
Yes. You can use Vonage service while your travel through US and Canada as long as you have high-speed Internet connection available. Vonage does not guarantee the service outside of those countries as there may be some restrictions on using VoIP service.
Can multiple phones be used with Vonage service?
Yes. You can use multiple phones with Vonage service by using multiple jack extensions, cordless phones with extra handsets, wireless phone jacks.
What kind of Internet connection I need in order to use Vonage Service?
High-speed Internet connection is needed for Vonage service. Companies like Adelphia, Comcast, Optimum Online, Verizon and TimeWarner are providing broadband service that is compatible with the Vonage phone service. From technical standpoint, any high-speed connection like cable, DSL, satellite, fiber optics or other will work (with minimum of 30 kbps at its slowest settings both upload and download). Please note that this is a minimum. The recommendation is 90 kbps. Check your Internet connection speed now >>
Do I have to sign a contract in order to start using Vonage service?
No. There is no contract with Vonage. Still, be sure you know the cancellation policy as some terms apply to Vonage's Free Month offer.
Does Vonage offer a Money Back Guarantee?
Yes, Vonage has Money Back Guarantee policy. Terms are:
- You must cancel your service within 30 days of the activation of your account.
- You must not exceed 250 minutes of usage in the first 30 days of service.
- If you exceed 250 minutes, you will not be refunded for the first month of service.
- You must return your equipment within 14 days of your cancellation.
- You are responsible for any charges for overage, international or directory assistance calls.
- All returned equipment must be in the original packaging with the UPC or bar code intact.
- All components, manuals and registration card(s) must be included.
- The Money Back Guarantee will not be issued if you fail to meet these requirements.
You are responsible for return shipping.
Is Vonage like a cell phone, can I use it out side of my home?
No. Vonage service is not like of cell phone providers but it has many cell phone like features which can be achieved through usage of V-Phone or WiFi phone. V-Phone is a small earpiece that turns any PC (desktop or laptop) with high-speed Internet connection into your Vonage phone, no matter where you are. WiFi phone works within the range of your wireless router or any wireless hotspot in the world. More about Vonage products...
How much I can save with Vonage phone service?
With Vonage phone service, you can make huge savings, depending on your calling needs and habits. The start-up and ongoing cost examples in certain areas of US can be seen on at Savings with Vonage Phone Service page.
Which payment methods are accepted by Vonage?
As a payment method, Vonage accepts Visa, MasterCard, Discover, and American Express credit or debit cards. Vonage also accepts preauthorized check payments.
Verification and update of your payment information can be done at anytime through your Vonage Online Account.
For security purposes, Vonage cannot update payment information through email.
Vonage bills automatically on monthly bases. The date of your sign up will be your date of your monthly billing cycle (date when you get invoiced). Accounts that accrue more than $75 can be charged at any time during the billing cycle. This means you can be charged more than once a month.